When you want to participate in the auction, you need to secure a certain percentage in your account. This amount is refundable and you can have it back whenever you want unless you have due amounts that need to be cleared. The maximum bidding amount depends on the security deposit, and the more you deposit the better chances can win.
For all Auctions except properties:
To pay the deposit by bank deposit, bank transfer and credit card:
To pay the deposit by cheque:
For Property Auctions:
If the security deposit is made online through a credit card, it will reflect in your auction account and you will be able to bid immediately, subject to the authorization of the transaction by master/visa. Please don't close the payment page until you successfully complete the transaction.
If your security deposit by cheque, you will be able to bid after submitting the cheque to one of the Emirates Auction branches.
If the deposit is made through bank transfer or bank deposit, please email us the transfer slip, make sure to write down your username and mobile number in the email. For remittance from outside UAE kindly provide the swift transfer details.
You can send us the deposit receipt either by uploading it in the mobile application or sending it by email to firstname.lastname@example.org.
For all auctions except properties the security deposit can be made by any of the following methods:
For Properties Auction the security deposit must be made by any of the following methods:
Please visit the below link to know our bank account details.
Yes. You can pay your security deposit by credit card through Emirates Auction mobile application or website.
You can use your credit card to make the security deposit for all auctions except for Property Auctions.
Security deposit made online through a credit card will reflect in your auction account immediately and you will be able to bid, subject to the authorization of the transaction by master/visa.
The security deposit amount held by Emirates Auction is 20% of your bidding limit. Emirates Auction has the right to capture/utilize/charge the authorized transaction of security deposit for non-payment, auction participation and defaulting payment after winning the assets. Emirates Auction reserves rights to capture/utilize/charge the authorized transaction upto 30 days from the transaction authorization date. The customer will have no rights to dispute against the amount so captured/utilized/charged under any grounds. Auction charges or cancellation charges due to nonpayment of won assets will be at the discretion of Emirates Auction.
You can pay the security deposit by any of the following methods:
Please visit the below link to know our account details.
You can submit the security deposit in any of our office located in all the cities within UAE. Please visit the “Contact Us” section in our mobile application or website for our office locations.
Yes, the deposit is 100% refunded if you do not have any outstanding with Emirates Auction.
Your credit card pre-authorized deposit will be automatically refunded after 3 weeks from the transaction date, if you don’t have any outstanding balance.
You could also request the refund to be released earlier by:
Please note that when you make an online security deposit by credit card, our system will only block the amount from your credit card.
If the card issuing bank did not release the amount, please raise a dispute with the card issuing bank.
You could request the refund by our mobile application or website.
Refund can be made by cheque or bank transfer in the registered name.
You will receive SMS and email confirmation once your refund is processed.
No. We don’t issue cash refunds to customers. Refund will be made by cheque or bank transfer in favor of the registered name.
Yes, if your security deposit was made by cash, bank transfer or bank deposit.
If the security deposit is not reflected in your account, please email us the transaction details or transfer slip. Make sure to write down your username and mobile number (as registered in the Emirates Auction account) in the email.
Our email is