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1. Where Emirates Auction office located in Abu Dhbai and what is the working hours?
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2. Why do I need to register?
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3. How do I login?
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4. Help! I’ve forgotten my password!
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5. Do I have to login each time I visit the site?
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6. How do I change my password?
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7. Can I create more than one account?
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8. How do I change my account information?
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9. Is there a minimum age?
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10. How can I participate in an online auction?
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11. when the auction time can be extended?
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12. Which nationalities can bid in the auction?
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13. How do I get my online security deposit back?
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14. Are there any limitations for purchasing licence plates?
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15. How do I complete payment if my bid is successful?
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16. What happens if I win the bid but do not complete the payment?
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17. How long do I have to pay for the licence plate?
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18. What is a Minimum Increment?
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19. I placed a bid by mistake. Can I cancel it?
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20. How will I know if the auction has ended?
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21. What if I want a specific license plate and it is not available at the current auction?
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22. What happens if someone outbids me in an auction I am bidding in?
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23. How do I stop receiving SMS from Emirates Auction?
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24. My question is not answered here. Can you help?
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25. I have a suggestion. Can I send it to you?
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26. Currency?
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27. What is an Auction Alert?
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28. How much is the entry fee?
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29. How much is the Security Deposit?
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30. How can I get the invoice?
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31. I didn’t receive the activation SMS?
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32. I am having difficultly registering. What should I do?
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33. How much is the entry fee?
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34. I receive an error page. What do I do?
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35. Is the deduction of the amount of insurance (5000 AED) of the credit card account?
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36. I didn’t receive the activation email?
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37. Can i put my distinguished plate in the auction?
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38. Could the sale of the plate not be approved after the auction ends?
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39. What does it take me to pay the value of the number?
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1. Where Emirates Auction office located in Abu Dhbai and what is the working hours?
Abu Dhbai,Traffic Street, Traffic & Licensing Department,Technical Inspection Building - Emirates Auction Office.
Working hours : 8 AM to 4 PM
Sunday to Thursday. You can contact on 025855555 call center 600454545 Please Note that working hours might be altered due to seasonal occasions such as Ramadan and official vacations
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2. Why do I need to register?
Certain functionalities of the website require that we identify the customers using our website. Registration helps in maintaining a controlled auctioning environment and identifying where each bid comes from. It also allows us to provide a customized and secure browsing experience.
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3. How do I login?
Click the “Sign In” button on top of every page and enter the username/password you registered with.
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4. Help! I’ve forgotten my password!
Not a problem. On every page there is a Customer Login section, and at the bottom of the section is a FORGOT PASSWORD link. Simply click this link and follow the instructions. You can request to have a new password emailed to you at the address you specified when you registered.
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5. Do I have to login each time I visit the site?
No. If you browse as a guest, you will not have access to the full website functionality. If you do not want to input your login details each time you visit the site, you can select the ‘remember me on this PC option. This means you will automatically be logged in when you access the website. Please note that you should not click this option if your PC is shared with other users or if you are in an internet café, as your account could be accessed by others.
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6. How do I change my password?
It is easy. Firstly, log in with your existing password. Then just click on Change Password from the My Account options and follow the simple onscreen instructions.
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7. Can I create more than one account?
No. Users must not create more than one account. Emirates Auction will delete a duplicate account, and reserves the right to delete the original account if fraudulent use is suspected.
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8. How do I change my account information?
You can easily update your account information. Just go to the My Account page and click on the My Account link. From here you can change the following fields:
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9. Is there a minimum age?
Yes. You must be 18 years or older to register, and therefore to be able to bid.
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10. How can I participate in an online auction?
It is simple. Once you have REGISTERED (and have paid refundable security deposit), just find the plate you are interested in. To place your bid, click the BID NOW button next to the license plate you would like. Enter your bid, and clicks CONTINUE. You will be shown your bid and asked to confirm it by entering your password. Once this is accepted your bid is now registered for that number plate. At the end of the auction for that particular number plate, if you have the highest bid, you will be declared the winner and owner of the number plate.
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11. when the auction time can be extended?
Emirates Auctions has the right to extend the time of the auction ending In case of any technical issues.
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12. Which nationalities can bid in the auction?
All nationalities are permitted to bid.
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13. How do I get my online security deposit back?
If you paid the deposit online, it will automatically be refunded to your registered credit card, you should check with the bank issued by your card if the amount has been booked for more than 21 days
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14. Are there any limitations for purchasing licence plates?
There is no limit, you may purchase as many license plates as you like.
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15. How do I complete payment if my bid is successful?
You can make the payment through credit card or bank deposit or bank transfer. Please send us a copy of the transfer receipt and mention any of the won plates to: cs@emiratesauction.com. Bank Account details: Account Name: Emirates Auction Bank Name: Abu Dhabi Commercial Bank IBAN: AE840030010561721484001 Account Number: 10561721484001 OR Bank Name: Emirates Islamic Bank Account Name: Emirates Auction LLC Account Number: 3707200100101 IBAN: AE860340003707200100101 Swift Code: MEBLAEAD Routing Number: 403420113
It is also possible to pay by credit card
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16. What happens if I win the bid but do not complete the payment?
This contravenes the Terms and Conditions which you agreed to when you registered. If you do not complete the payment, your Security Deposit will be confiscated, and repeat offenders may be denied entry to subsequent auctions. We also reserve the right to take legal action.
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17. How long do I have to pay for the licence plate?
3 days
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18. What is a Minimum Increment?
Is the minimum value can be added to the current price for the completion of the bidding process.
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19. I placed a bid by mistake. Can I cancel it?
No, once a bid is place you cannot cancel it. There is no way to cancel a placed bid, your bid is cancelled if latter over bids you during auctioning.
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20. How will I know if the auction has ended?
You have to check the auction end date & time
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21. What if I want a specific license plate and it is not available at the current auction?
You Request us the plate by filling the request plate form.
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22. What happens if someone outbids me in an auction I am bidding in?
When another buyer s bid exceeds your bid, you will receive an email informing you that you have been outbid. You can use the link in the email to return to the item page and increase your bid if you desire. Please therefore make sure you check your email regularly during an auction.
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23. How do I stop receiving SMS from Emirates Auction?
Send “CANCEL” in subject line of email to cs@emiratesauction.com
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24. My question is not answered here. Can you help?
You can write us your question to cs@emiratesauction.com or can fill us the contact us page.
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25. I have a suggestion. Can I send it to you?
You can send us your suggestion to cs@emiratesauction.com or call 600545454
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26. Currency?
We accept Dirhams – UAE currency.
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27. What is an Auction Alert?
Through this service you can request your favorite numbers.
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28. How much is the entry fee?
No entry fee required
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29. How much is the Security Deposit?
Paying deposit with credit card will be AED 5,000 for the first time and this will allow you to bid up to AED 25,000, you can increase you bidding limit by deposit more amounts in your account, please note that you need to pay 20% of the limit you need for example if you want to bid up to AED 100,000, so you need to deposit 20% of AED 100,000 which is AED 20,000, please note that online limit is up to AED 600,000 only and in case you need to bid more than that you need to deposit check with 100% of the required bidding amount
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30. How can I get the invoice?
You can get an invoice from your "Manage My Account" page and click on the link "plates i have won"
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31. I didn’t receive the activation SMS?
If you have not received the text message for activating your account you can log in to the website and the system will automatically direct you to the activation page and you will find a special link to re-send the activation code again
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32. I am having difficultly registering. What should I do?
Send us an email at cs@emiratesauction.com and we will contact you back.
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33. How much is the entry fee?
No entry fee requierd
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34. I receive an error page. What do I do?
Please send the title page to the following address: cs@emiratesauction.com
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35. Is the deduction of the amount of insurance (5000 AED) of the credit card account?
No, the amount of insurance will be detained only for the auction, to ensure the seriousness of the Bidder to ensure completion
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36. I didn’t receive the activation email?
Firstly please check your Bulk Mail or Junk Mail folder. If you still have not received the email, please email us your user name to activation@emiratesauction.com and we will activate your account.
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37. Can i put my distinguished plate in the auction?
No
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38. Could the sale of the plate not be approved after the auction ends?
Yes, Decisions of the Abu Dhabi police apply in terms of accepting or rejecting any bid.
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39. What does it take me to pay the value of the number?
You will need to fill in the new owner's name and traffic number, and write the address to which you wish to deliver ownership.
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