Where is the location of Emirates Auction-Ajman office and what is the working hours?
Our Location: Ajman, Hamidiya Sheikh Ammar Bin Humaid Al Nuaimi Street next to Ajman University Traffic & Licensing Department - Emirates Auction Office. Working hours: From Monday to Thursday from 7:30 AM to 2:30 PM, You can contact us on 600545454. Please note that working hours may change due to seasonal occasions such as Ramadan and official holidays.
Friday from 7:30 AM to 11:45 AM.
How can I participate in the online auction?
Once you have registered (and have paid the refundable security deposit), just find the plate you are interested in. To place your bid, click the "BID NOW" button next to the license plate you like. Enter your bid and click "CONTINUE". You will be shown your bid and asked to confirm it by entering your password. Once this is accepted, your bid is now registered for that number plate. At the end of the auction for that particular number plate and if you have the highest bid, you will be declared the winner and owner of the number plate.
What if I want a specific license plate and it is not available at the current auction?
You can request the plate number from My requests on our website and mobile applications, or by visiting one of our Emirates Auction branches.
Which nationalities can bid in the auction?
All nationalities are permitted to bid.
What is the required amount for the security deposit in the online auction?
20 % from the limit you want to reach in case you want to place it by card, bank deposit or bank transfer(ex, if you want your limit to be 15000 aed you will need to place 3000 aed). Also, you can place ity by cheque knowing that the cheque will be under the name of Emirates auction and with no date and it will cover 100% from the limit you want to reach(ex, if you want your limit by the cheque to be 15000 aed you will need to place 15000 aed)
When can the auction time be extended?
Any bid
on any plate in the last 5 minutes of the plate auction end time will
increase the auction end time by 5 minutes each time. Also, in case of a tech
issue and the prayer times.
How do I complete payment if I won a plate number?
You can pay your invoice directly through My Purchases → Checkout, then choose the SOP and follow the instructions.
Account details:
Account Name: Emirates Auction L.L.C.
Bank Name: Emirates Islamic Bank
IBAN: AE860340003707200100101
Account Number: 3707200100101
Swift Code: MEBLAEAD
Routing Number: 403420113
Are there any additional fees in addition to the price of the number?
Yes, the unique number ownership issuance fees will apply.
How can I pay for the Ajman VIP number I have won?
You can pay your invoice directly through My Purchases → Checkout, then choose the SOP and follow the instructions.
Account details:
Account Name: Emirates Auction L.L.C.
Bank Name: Emirates Islamic Bank
IBAN: AE860340003707200100101
Account Number: 3707200100101
Swift Code: MEBLAEAD
Routing Number: 403420113
What happens if I don’t pay for the VIP plates that I have won?
Your security deposit will be confiscated and legal action will be taken.
Does the person who won the VIP plate number, need to be present to receive it personally?
No, You can collect or request delivery of your plate directly through My Purchases → Checkout in your account by selecting your invoice and following the instructions provided. Please note that AED 100 will be applicable to issue the ownership certificate.
How can I take ownership of the number that I won through bidding?
You can collect or request delivery of your plate directly through My Purchases → Checkout in your account by selecting your invoice and following the instructions provided.
Can someone else collect the ownership certificates?
Yes, bidder must submit legal power of attorney.
Are there any limitations for purchasing license plates?
No.
Can I sell my number in the auction?
No, Emirates Auction only auctions VIP plate numbers for government entities only.
Can I cancel my bid if I placed it by mistake?
No, because the application asks you to confirm that you have done it more than twice to avoid such a mistake.
What are the procedures required to make a person-to-person transfer?
A) Individual: With regard to the transfer from person to a person, the presence of the assignee or the presence of a public agency must be present, The private agency must be mentioned in the number and category and also be valid and take into account that the origin of the agency must be taken and take a copy of them and attach them with our papers, (the effective date of the agency shall not exceed three years) *Requirements: presence of original certificate of the number (In case of the original certificate is not available, must be processing instead of losing the certificate first). Fees: Fees Ownership Replacement = AED 200 Fees Ownership transfer = AED 100 Document: *Drive license of both. * E ID of both.
Why should I refresh the app or portal during an auction?
Refreshing the app or portal during an auction ensures that you have the most up-to-date information, including the latest bids from other participants. This helps you stay informed and maintain your position as the highest bidder.
What should I keep in mind when bidding in the closing moments of an auction?
All bidders are responsible for ensuring that their bids are placed in a timely manner, particularly during the closing moments of an auction, Emirates Auction does not accept responsibility for bids that are not placed or executed due to technical issues, internet connectivity problems, or any other unforeseen circumstances. It is the bidder's responsibility to monitor the auction closely and submit their bids promptly. Bidders are encouraged to bid with sufficient time remaining to avoid any last-minute bidding challenges.
What should I keep in mind when bidding in the closing moments of an auction?
All bidders are responsible for ensuring that their bids are placed in a timely manner, particularly during the closing moments of an auction, Emirates Auction does not accept responsibility for bids that are not placed or executed due to technical issues, internet connectivity problems, or any other unforeseen circumstances. It is the bidder's responsibility to monitor the auction closely and submit their bids promptly. Bidders are encouraged to bid with sufficient time remaining to avoid any last-minute bidding challenges.
Why was the auction extended without prior notice?
Emirates Auction reserves the right to extend auctions in certain circumstances, such as insufficient bidding activity, technical issues or court’s order. This extension ensures fair competition and allows bidders a reasonable opportunity to participate.
What is the service fee when processing a distinguished plate transaction at a non-designated branch?
This service applies only to distinguished plate transactions. A VIP service fee of AED 300 (VAT inclusive) will be charged in addition to the standard transaction fee when the transaction is handled at a branch other than the one designated for that plate.