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Frequently Asked Questions FAQ
Registration
How do you register and participate in the Auction?
Is opening an account in Emirates Auction free of charge?
I did not receive my activation code. What should I do?
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General Questions
Where are the Emirates Auction offices located?
How is the auction organized?
Are there branches of Emirates Auction outside the United Arab Emirates?
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Security deposit
What is a security deposit?
How much is the security deposit?
What should I do after paying the Security Deposit to be able to start bidding?
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Emirates Property Auction
How can I participate in the real estate auction?
How to create a personal account?
How does the auction take place? What is its deadline?
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Vehicles Auction
How much is the security deposit required to start bidding?
How can I inspect the cars?
How do I refund my credit card security deposit?
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Abu Dhabi Number Plates Auction
What is the required amount of the security deposit for online auction?
How can I participate in online auction?
Do I have to log in each time I visit the site?
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Sharjah Number Plates Auction
when the auction time can be extended?
Can I register the number plates in different names?
Which nationalities can bid in the auction?
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RAK Number Plates Auction
Where Emirates Auction office located in RAK and what is the working hours?
How can I participate in an online auction?
What if I want a specific Number plate not listed at the current auction?
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Ajman Number Plates Auction
Where is the location of Emirates AuctionAjman office and what is the working hours?
How can I participate in the online auction?
What if I want a specific license plate and it is not available at the current auction?
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Fujairah Number Plates Auction
Where is Emirates Auction office located in Fujairah and what is the working hours?
Does the person who won the VIP plate number, need to be present to receive it personally?
Can you courier the ownership certificate to me?
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UAQ Number Plate Auction
How do I pay the security deposit?
Which nationalities are eligible to bid in the auction?
How can I participate in an online auction?
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Premium Packages
What is Etisalat Premium package?
What benefits will I enjoy by subscribing to Etisalat Premium package?
What types of Etisalat packages are offered by Emirates Auction?
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#Tag
What is Etisalat’s #Tag Service?
What are the charges on #Tag service?
How can I subscribe to the #Tag service?
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Direct sale
What is “Direct sale”?
What is the process to buy a number from the direct sale?
Is a deposit required to buy from the direct sale?
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Emirate Skywards
How do I register for the auction?
Is there a registration fee?
How does the biding process work?
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Find more answers..
Which nationalities are eligible to participate in the auction?
All nationalities can register and bid on any lot. However, some lots will have certain restrictions, and it will be specified on the display's page.
I forgot my username or password. What should I do?
Click on forgot password and you will receive an Email to have your new password
What should I do if I cannot log in?
Send your complaint to [email protected] and make sure to communicate from your registered Email.
Video Tutorials
How to Bid ?
How to Change your Password ?
How to Filter Items in an auction ?
How to Make an Online Deposit ?
How to Upload Bank Receipt ?
How to Auto Bidding ?
Still Have Questions?
Help Centre and Frequently Asked Questions
Find answers to common questions about taking part in auctions with Emirates Auction. Our FAQs explain how registration works, how to place a bid, how payment by Deposit and Online Payment works, and how delivery and pickup work. They cover sections such as cars, plates, properties, VIP plans and general items. Each auction's page shows its own terms and conditions, so please review them before you place a bid. If you cannot find the answer you need, contact our team for help.
