Terms and Conditions for Bidding

Introduction

Welcome to Emirates Auction Company - LLC. Your engagement with the Emirates Auction website implies your acknowledgment and acceptance of the terms and conditions set forth herein. This includes all specifics, practices, commitments, terms, and conditions on connection with the buying and selling processes through the site.

All auctioned items are supplied by the First Party (the vendor or seller) and not by the Emirates Auction Company. By using the Emirates Auction website or its electronic applications, you are interacting with entities promoting the sale or provision of goods and services. All related terms, guarantees, or commitments pertaining to such transactions are strictly established between you and the First Party (vendor or seller).

You agree that Emirates Auction is not legally responsible for any loss, damage, whether tangible or intangible, or any claims of any kind resulting from any of these transactions taking place on its website. This due to Emirates Auction being a mere intermediary in facilitating the service through its platform.

Definitions

• Emirates Auction: Emirates Auction Company LLC.
  

• Personal Data: Refers to any information or data concerning the bidder personally. This encompasses details like their name, nationality, gender, age, job title, address, contact number, email, credit card information, financial data, purchase history, past auction participations, and any other data not available to the public in any way whatsoever. This information can be verbally shared, gathered through offline forms, or collected via the website.
  
• Auction Service: This denotes the action of accessing the electronic application or website to view auctioned items and place bids thereon.
  

• Auctioned Item(s): Refers to all items available for sale and bidding on the Emirates Auction website and app. Examples include vehicles, equipment, machinery, boats, license plates, telecom packages, real estate, miscellaneous goods, shop leases, and more.
  

• Buyer/Second Party/Customer: This term identifies the individual who has placed the highest bid on a listed item and consequently won the auction.
  

• Bidder: Describes anyone intending to buy any of the auctioned items displayed on the Emirates Auction website or application.
  

• Seller/First Party/Supplier: Refers to the Owner, judgment creditor, representatives thereof, or any governmental, semi-governmental, and/or all kinds of private entities that have items listed on the Emirates Auction website or application.
  

• Third Party: refers to Emirates Auctions role and scope of responsibility as a intermediary in the sales transaction between the seller and the buyer, without any obligation or liability towards them, and with no involvement in any unlawful actions that may be carried out by any auction participant.
  

• Vehicle/Equipment: refers any vehicle, motorcycle, lorry, tractor, trailer, or mobile machinery, whether light, heavy, or medium, and regardless whether it was designed to operate on water, land, or in the air.
  

• Other Movables: This category includes all items auctioned on the Emirates Auction website or application, excluding real estate, vehicles, equipment, license plates, telecom packages, and shop leases.
  
  

Registration

A- Membership registration on the site is exclusive to individuals above 21 years old. Emirates Auction reserves the right to terminate the accounts of members below 21, while adhering to financial settlement upon account closure.

B- When registering on the site or app, users acknowledge the correctness of all submitted data, including personal details, assume full responsibility therefor, and acknowledge that its free from errors or ambiguity.

C- Prospective buyers desiring to buy items from our website or application shall register their data, and choose a unique username and password to access the services of the website or app. Should they forget or decide to change their password, only the bidder has the right to log-in to their account on website or app to retrieve an alternative password.

D- No member is allowed to maintain two active accounts simultaneously for whatever reason. Emirates Auction may suspend both account or terminate one of them, while ensuring all account-related financial matters are settled before its closure.

E- Members bear full responsibility for all actions under their account, and they are prohibited from sharing their credentials with any other person. Users/Members shall immediately notify Emirates Auction of any unauthorized usage to the username or password or any similar breaches.

F- In all cases, Emirates Auction disclaims any liability and will not assume responsibility for any direct or indirect losses or damages resulting from the disclosure of a users credentials.

G- Members acknowledge to indemnify Emirates Auction for any improper, unauthorized or illegal use carried out through their account, whether by themselves or any other person who gains access to the account via the website or the electronic application, using their username and password.

H- Users are prohibited from registering or bidding under fictitious or false identities or on behalf of someone barred from placing bids on auctioned items.

I- Users/members acknowledge their agreement to periodically update their registration information to maintain its accuracy, precision, currency, and completeness.

J- If a member/user submits incorrect, inaccurate, outdated, or incomplete information, or if Emirates Auction suspects that the Member/User deliberately submitted incorrect or false information, Emirates Auction may suspend or terminate the account, while adhering to settling all account-related financial matters before its closure.

K- Any individual whose membership with Emirates Auction is terminated is barred from using the site.

General Terms and Conditions

1- Any ambiguities or misunderstandings in the regulations shall not be construed in a manner detrimental to the any party’s interest.

2- Users/Members agree to individual terms related to each auctioned item, which shall be considered as complementary and integral to the general terms and conditions governing parties’ relationship.

3- The bidding and sale process is final and irrevocable. Therefore, Bidders are required to exercise due diligence by thoroughly inspecting the auctioned item and conducting a comprehensive examination to eliminate ignorance, prior to placing bids. They shall also verify the condition of the auctioned item intended for bidding, including its specifications, current state, and present location.

4- Emirates Auction Company may postpone the auction in the event of a technical issue beyond control occurring on the electronic website or application, until such technical malfunction is rectified.

5- Emirates Auction shall not be legally responsible for any technical or technological issues during the bidding process, whether on the electronic website or the application. Users/Members are not entitled to file any claims from Emirates Auction for losses sustained due to technical or technological issues during the bidding process.

6- Auction time can extend in case a last-minute bid was placed, to provide an opportunity for the remaining bidders to place their bids. Also, the auction time may be extended during prayer times. Emirates Auction reserves the right to extend or postpone the auction as it deems appropriate.

7- Electronic bids placed through electronic platforms or application are considered binding and irrevocable.

8- Users/Members are strictly prohibited from increasing the price or engaging in any activity, whether individually or in collaboration with other bidders, attempting to raise or reduce the selling price of the offered item. No user is permitted to directly or indirectly bid on any item that is put up for auction by the client with the intent to increase the selling price. “Self-dealing” is strictly prohibited. “Self-dealing” refers to activities performed by any individual or entity that buys or sells in an auction where the seller or buyer belongs to the same entity or entities of the former, where the intention of such dealings is to manipulate the auction process to create an unfair advantage, defect, or to impose an unjustified risk on Emirates Auction or others. In such cases, a fine of AED 5,000 (Five Thousand Emirati Dirhams) shall be imposed for each violation, and Emirates Auctions reserves the right to close the account while adhering to the settlement of financial dues upon account closure.

9- The bidder acknowledges that the auction rules and regulations have been declared and communicated to them by Emirates Auction, and that they have been thoroughly acquainted with and comprehend them adequately. The bidder also acknowledges that they have reviewed all legal provisions and penalties pertaining to the conduct and outcomes of the auction and that they accept the consequences resulting from auction decisions, including actions, measures, expenses, fees, and commissions due. The bidder further acknowledges not to violate any laws, rights, or agreements related to any party involved.

10- These regulations and rules set forth in the Terms & Conditions herein shall govern the relationship between parties concerned with the electronic website or application. Nothing contained herein can be used as a proof or tangible evidence against Emirates Auction.

11- Emirates Auction may withdraw auctioned items at any time and without prior notice, at any time it deems appropriate, or in accordance with the request of the vendor/seller.

12- The buyer may not make any modifications or repairs in the vehicle / equipment until after registering it in his name and actually receiving all the vehicle papers.

13- If, for any reason whatsoever, Emirates Auctions finds it necessary, it shall, without prior notice, possess the full right to suspend or terminate any of the services provided by the website or the electronic application. It may also prohibit users/members from accessing the website or the application and/or remove any materials posted therein, and take any actions, whether electronic or legal, it deems suitable to prevent users from accessing the website. Emirates Auction has the right to remove inactivated or inactive accounts, when that needs to be done.

14- Emirates Auction has the right to change the service fees displayed on the website, either temporarily or permanently, without prior notification. This alteration can occur for promotional purposes, upon the introduction of new services, or for any other reason.

15- All auction transactions are in AED. Emirates Auction isn't liable for losses from currency conversions or due to exchange value.

16- VAT, per the Federal Tax Authority Law (FTA) No. 8/2017 issued by the UAE government, will be added - where relevant – in an amount of 5% to the final auction price and all fees, such as without limitation (Administrative fees – late payment fees – receipt delay fees – storage fees – delivery or export fees). The application of the VAT to the final price falls under the supplier’s (seller) duties, not Emirates Auctions in accordance with the Federal Tax Authority Law.

17- Timeframes in these terms are estimates. Emirates Auction isn't liable for any discrepancies in such timeframes.

18- Item sales are subject to the seller/ supplier’s approval. Sales procedures might be cancelled or extended before or after the completion of an auction or ownership transfer.

19- A penalty of AED 5,000 applies for each bounced cheque. If a case proceeds to the UAE courts, the buyer will cover all fees incurred by Emirates Auction or the supplier.

20- Emirates Auction will not be held responsible for any system errors, missed bids, or any other technical difficulties that may occur as a result of using multiple devices to bid in the auction. By choosing to use multiple devices, the bidder acknowledges and accepts the risk of potential system inconsistencies or errors that may arise from such an approach.

21- Bids are exclusively recorded under the account holders name. 

22- All auction items are sold "as is", without warranties from Emirates Auction regarding details, specifications, or information provided by the seller, for example without limitation, (Mileage accuracy – Warranties of Title – information in the attached inspection report – Vehicle/ machinery status – Model year – Vehicle/ machinery eligibility for exportation – hidden flaws, and so on). Bidders bear the sole responsibility to verify item details, advertisements, and information before bidding.

23- In the event of any technical error resulting in a refund the amount to the customer, the customer is obligated to return the refunded amount to Emirates Auction. Failure to comply will entitle Emirates Auction to initiate legal proceedings and take any necessary legal actions against the customer. 

24- The successful bidder acknowledges and agrees that they may be required to sign a record, acknowledgment, or minutes relating to the auction procedures and sale process, as may be requested by the relevant authorities. Any unjustified refusal to sign such documents shall be deemed a breach of the auction terms and conditions.

25- The Bidder shall, upon Emirates Auction's request, disclose the source of funds used for any payment and provide satisfactory evidence of the fund trail, including but not limited to a deposit slip, withdrawal slip, transfer confirmation, bank statement, or any other supporting documents requested by Emirates Auction. Emirates Auction reserves the right, at its sole discretion, to reject any payment, cancel the sale, refuse to release the purchased assets, and/or report any suspicious transaction to the competent authorities if it is not satisfied with the legitimacy or source of the funds, or where the Buyer fails to provide the requested supporting documents.

26- The Bidder shall not deposit cash through Automated Teller Machines (ATMs). Cash payments shall only be made through teller counters at Emirates Islamic Bank or through any other payment method approved by Emirates Auction from time to time.

27- The maximum total amount that a customer may deposit online is AED 500,000, whether using debit cards or credit cards, regardless of the number of cards used. The customer’s total online deposits shall not exceed this limit.

28- The validity period of the security cheque approved by the Company shall be three (3) years from the date of the cheque. The Customer shall renew and replace the security cheque before the expiry of such period by submitting a new security cheque to the Company. In the event of non-compliance, the Company shall have the right to suspend or withhold activation of the services until the replacement security cheque is received, without prejudice to any of the Company's rights or the Customer's obligations.

Limitation of Liability

A- Emirates Auction wont be held accountable for any special, incidental, direct, indirect, consequential damages or any potential loss of profits to the seller or buyer. This covers a broad spectrum of damages, including loss of profit and financial losses, regardless of their nature.

B- Emirates Auction acts as a platform and isn't involved directly in contracts between buyers and sellers. Consequently, Emirates Auction, its employees, managers, or partners cannot be sued or held liable concerning item details, specifications, or ownership issues.

Sanctions and Export Compliance

The Buyer represents, warrants, and undertakes that it shall not export, re-export, transfer, sell, supply, or otherwise make available, directly or indirectly, any asset purchased through the Company to any country, territory, person, or entity in violation of any applicable sanctions, export control laws, or trade restrictions. The Buyer shall be solely responsible for ensuring full compliance with all applicable sanctions, export control laws, and trade restrictions and shall indemnify and hold the Company, its affiliates, and the Seller harmless against any claims, liabilities, losses, penalties, fines, costs, or damages arising out of or in connection with any breach of this undertaking.

Amendments to the Terms and Conditions

Emirates Auction retains the right to modify the website or applications terms and conditions whenever they see fit. These changes take effect immediately upon posting on the website or application, without any need for prior notice to users/members.

Trademarks and Auction Data

A- Emirates Auction alone has the right to use all trademarks and logos, and it undertakes not to copy, modify, or distribute any content from the website, or violate, in any way and under any circumstance, terms of copyright materials or trademarks of the website or the electronic application.

B- Users are forbidden from recording, copying, storing, duplicating, reproducing, broadcasting, or exploiting any data or audio/video content or images related to the auction.

Harm to Emirates Auction

A- Users undertake to refrain from using any form of hacking tools or programs, such as Hackers, Robots, Spiders, Scrapers, etc., to access the website or app, for any reason whatsoever. Additionally, users undertake to comply with all provisions of laws pertaining to IT, indicated in Federal Decree Law No. 5 of 2012 on combating IT crimes and its amendments.

B- Users undertake to refrain from any activities that might negatively affect the infrastructure of the website or the app, hinder user access, or limit access to certain user categories in anyway whatsoever.

Guarantees

A- Emirates Auction offers no guarantees for any of the auctioned items.

B- Emirates Auction holds no responsibility and provides no warranty for any statements, specifications, details, and/or information presented by the seller. This includes, but isn't limited to:

• Milage accuracy.
• Warranties of title.
• The items marketability or suitability for a specific purpose.
• Maintenance and service history of vehicles/equipment.
• Details within technical inspection reports of vehicles/equipment.
• Physical condition of vehicles/equipment.
• Production year of vehicles/equipment.
• Descriptions provided for vehicles/equipment.
• Existence or eligibility of manufacturer's warranty.
• Adherence of vehicles/equipment to export standards.
• All acknowledgements and guarantees made by sellers or their agents.

C- It is the sole responsibility of the bidder/buyer to scrutinize all data, advertisements, and details concerning the auctioned item before placing a bid.

Compensation

A- If a third party, seller, or buyer presents any claims related to an auction item, regardless of whether Emirates Auction is directly involved, you commit to shielding Emirates Auction from any potential liabilities, losses, or damages, whether before or after the action. This applies even if a sold item, post-auction, becomes the subject of any grievances or encumbrances.

B- You agree not to hold Emirates Auction accountable and to free it from any liabilities stemming from: 

• Utilizing the electronic auction service.
• Breaching any terms, laws, or regulations.
• Infringing upon someone else's rights.
• A seller/suppliers provision of misleading or incomplete data to Emirates Auction or any failure to unveil hidden defects in the auctioned items.

C- You are agreeing to safeguard and shield Emirates Auction, including its board members and employees, from any claims, demands, losses, damages, costs, and legal fees arising from:

• Using the e-auction service.
• Breaching the terms, any governing laws, or regulations.
• Infringing upon another party's rights.
• A sellers provision of false or incomplete details to Emirates Auction or their failure to disclose any concealed defects associated with the auctioned item.
  
  

Auto Bidder Service

A- Steps to activate the automatic bidder:

• Select the item you wish to place an automated bid on by clicking the automatic bidder symbol.
• Define the maximum limit you would like for the automatic bid.

B- Bidders bear full responsibility for their maximum bid amount and/or their choice to use the auto bidding function.

Refund & Return Policy

Winning bidders are obliged to settle the amounts due post-auction. They should be aware that they cannot reclaim any payments made if they fail to clear the remaining dues. Also, refunds are not granted in lieu of returning auction items that they've won.

Notifications/Notices

A- For inquiries or complaints, contact the toll-free number 600545454 or create a ticket from our website or mobile app.

B- Notifications will be dispatched to the email address given during the account setup with Emirates Auction, or as later changed by the user within the service. If the user changes their email, they must inform Emirates Auction of this change by updating their account details or by creating a ticket from our website or mobile app.

Disclaimer

A- Users/Members acknowledge the internet's inherent unreliability, insecurity, and susceptibility to disruptions. Emirates Auction cannot guarantee an uninterrupted service during the auction. Users recognize and absolve Emirates  Auction from any service disruptions or any hindrance in accessing or using the bidding service.

B- While Emirates Auction is committed to personal data privacy, it isnt accountable for any data leaks due to breaches and attacks from cybercriminals. Any damage or loss of personal data, for any reason, doesn't hold Emirates Auction liable.

C- Emirates Auctions service, inclusive of all accessible content, materials, and information, is provided "as is" and "as available," with all its faults and inconsistencies. To the fullest extent permissible by law, Emirates Auction renounces all warranties, whether implied or explicit, including but not confined to merchantability, fitness for a particular purpose, or non-infringement of laws.

D- Emirates Auction does not guarantee, under the terms and conditions herein, that all the statements indicating that the auction service, content or other materials provided through the service, including, but not limited to, any programs, products, or other materials belonging to external parties, are: (A) accurate, secure, continuously available, or error-free, or that such defects will be remedied, or (B) that they meet user-specific requirements. Furthermore, the Emirates Auction does not warrant and disclaims responsibility for the accuracy and reliability of the technical inspection reports and disclosures that can be obtained through the auction service.

E- Service users accept that any information, data, or materials procured via the auction service might have inaccuracies or be incomplete, whether provided by Emirates Auction or a third-party. Confirming the accuracy, completeness, and dependability of such information is solely the users responsibility.

F- All bidders are responsible for ensuring that their bids are placed in a timely manner, particularly during the closing moments of an auction, Emirates Auction does not accept responsibility for bids that are not placed or executed due to technical issues, internet connectivity problems, or any other unforeseen circumstances. It is the bidder's responsibility to monitor the auction closely and submit their bids promptly. Bidders are encouraged to bid with sufficient time remaining to avoid any last-minute bidding challenges.

Inspection

A- Exhibits, vehicles, or equipment are inspected during regular working hours at the time outlined in the specific terms and conditions of each exhibit. The vehicle  or equipment shouldn't be moved during this time. The buyer is entirely responsible for verifying and inspecting the items up for sale.

B- Exhibits are sold based on the "as is and in location" condition.

C- The buyer confirms they've inspected the items for sale, ensuring they cant claim due diligence legally. All items are sold after inspection in their current state without any warranty from Emirates Auction. The buyer cant refer any issues to Emirates Auction before, during, or after the auction as Emirates Auction only acts as a presenter and mediator in the sale. The buyer has a set period to inspect and verify the exhibits before bidding.

Security Deposit

• Vehicles / Equipment / Etisalat Packages

• The security deposit for the auction of vehicles, equipment and Etisalat packages can be paid by credit card, transfer, bank deposit or presentation of a bank cheque.
• If the security deposit is made by bank transfer or credit card, the bidders account will be activated with the security deposit after 24 hours from the date of depositing the amount in the Emirates Auction account.
• In the event that the security deposit is deposited by bank cheque, the bidders account will be activated with the security deposit 36 hours after the amount is deposited in the Emirates Auction account.
• In case the security deposit is paid by credit card or bank transfer/deposit, the security deposit is determined as follows:
  • 20% of total maximum bid on the item you wish to bid on it, (for example) If you want to get a maximum bid of AED 100,000, the required security deposit is AED 20,000.
    

• In the event that the Security deposit is paid by bank cheque, the value of the security deposit is determined as follows:
  • 100% of the cheque value, (for example) if you wish to receive a maximum bid of AED 100,000, the amount specified on the cheque is AED 100,000.
    

B- Real Estate Bidding:

• Real Estate

• The security deposit for the real estate auction can be paid by bank transfer/deposit or by bank cheque (manager's cheque).
• The security deposit by bank deposit/transfer or bank cheque (managers cheque) must be 20% of the total auction start price, (for example) if the auction start price is AED 1,000,000, the bank transfer/deposit amount or bank cheque amount (managers cheque) is AED 200,000.

C- To bid on vehicle plates:

• Vehicle Plates

• Security deposit for auction license plates can be paid by credit card, bank transfer/deposit or presentation of a bank cheque.
• In case the security deposit is paid by credit card or bank transfer/deposit, the Security deposit value is determined as follows:
  • 20% of the total maximum bid on the item you wish to bid on, (for example) if you want to get a maximum bid of AED 100,000, the required security deposit is AED 20,000.
    

• In the event that the security deposit is paid by bank cheque, the value of the security deposit is determined as follows:
  • 100% of the cheque value, (for example) if you wish to receive a maximum bid of AED 100,000, the amount specified on the cheque is AED 100,000.
    

D- If you deposit the security deposit using a credit card and the payment is successful, you will be able to bid immediately.

E- If you have paid the deposit through bank deposit/transfer, please upload a copy of the deposit/transfer via our website or mobile app from the Deposit section by choosing the type of auction you want to bid in, then choose Bank Transfer and fill in the data, so that you can bid upon receiving the security deposit in our bank account.

F- The entire security deposit will be confiscated in the event that the account holder violates or breaches the terms and conditions and laws of using the website or the electronic application or in the event of failure to pay the value of the item that was awarded through the auction in his favor, and Emirates Auction is not legally responsible for this, and legal action will be taken before the courts of the country.

G- When the auction is awarded to the winner, he must deposit the item price in the bank account of Emirates Auction within 48 hours from the date of the suppliers approval to sell the item.

H- In the event that the amount is paid electronically via the Internet or by credit card and the payment process does not succeed for any amount, whether this amount is for the auction or any other fees that will be imposed on the bidder in accordance with the terms and conditions of the sale, Emirates Auction has the right to obtain the security deposit, and the cardholder through which the payment was made is not entitled to demand the security deposit from Emirates Auction judicially or in any other way.

I- Please note that the security deposit paid through the credit card will be valid for five days only from the date of payment, and will expire immediately after five days, and the account holder must make a new deposit in order to be able to complete the bidding.

Security Deposit Refund

• If you wish to request a refund of the security deposit, the refund process shall be initiated by the account holder through the Deposit Dashboard by choosing to request a refund either from Online Transactions, Bank Transfer or Cheque in the website or the mobile app.
  

• The security deposit is refunded to the account holder by a bank cheque issued by Emirates Auction. In case the security deposit is deposited by bank transfer, the amount will be refunded to the bank account from which the security deposit was deposited from, but in the case of depositing the security deposit amount by credit card, the amount will be refunded to the same card from which the amount was deposited.
  
  

Payment

A- The payment process can be completed by deposit/bank transfer or by depositing a bank cheque.

B- The security deposit can be used to settle financial claims if the deposit is paid by bank deposit or bank transfer.

C- If you do not pay within the period specified above, an administration fee of AED 105 will be charged for each day of late payment, and an administration fee of AED 105 will be charged for each day of late receipt.

D- All amounts due to customers at Emirates Auction Company shall be paid by means of a bank cheque issued by Emirates Auction, provided that the cheque is issued under the name of the account holder "beneficiary" only and no other.

E- The Bidder acknowledges and agrees that, in the event a Manager’s Cheque is submitted as a security deposit for participation in the auction, Emirates Auction shall have the right, at its sole discretion and without prior notice, to encash the cheque prior to its expiry date, in order to ensure the continued availability of the security deposit in the Bidder’s account on the auction platform. The Bidder shall have no right to object to such action or to request the return of the cheque unless a replacement security acceptable to Emirates Auction is provided.

Failure to Pay

In the event that the bidder fails to settle the amounts due within the specified period mentioned in the terms and conditions of the auctioned item, which starts from the date of the suppliers approval of the said item, the sale will be canceled, and a fine of 30% of the sale amount shall be imposed. Additionally, the security deposit will be confiscated in full, and all necessary legal actions, both criminal and civil, will be taken against the successful bidder.

Receipt and Shipping

• Vehicles/Equipment: The bidder awarded the auction must receive the item within the specified period in accordance with the terms and conditions of each bid.
• In the event that the customer is not personally present to sign the receipt voucher at the specified location agreed upon to deliver the vehicle, the delivery request will be canceled and a storage fee of AED 105 will be applied to the vehicle for each storage day and the customer must submit a new delivery request at his own expense, and in the event that there is another person legally authorized to receive and sign under a legal power of attorney certified by the notary public, the customer must create a ticket from the website or the mobile app so that he can receive the vehicle on behalf of the buyer.
  
• Other movables: The buyer must collect the other movables within the specified period in accordance with the terms and conditions of each auctioned item.
• The buyer is responsible for all expenses, damage, and all other losses related to the item or the vehicle after it is purchased, in the event that the item, vehicle or equipment is exported, the buyer is solely responsible for verifying that the item, vehicle or equipment meets all export requirements from the United Arab Emirates and ensuring all import requirements to the country to be exported to, prior to receiving the item from the auction site. Your receipt of the item to be exported entails you bear all responsibility for the export process. Emirates Auction is not the importer or exporter and is not responsible for providing the buyer with export or import documents, and in the event that the item or vehicle does not meet the export requirements, the buyer is solely responsible for all fees related to the return of the auction and any loss related to the resale of the exhibit or vehicle.
• The Buyer shall be contacted within forty-eight (48) hours by the logistics Department to confirm the delivery time slots available with Emirates Auction for delivery.
  
• All transportation charges paid are provisional and based on the initial quotation and preliminary assessment. Any deviation from the originally assessed vehicle and/or equipment classification, including but not limited to size, weight, condition, location, accessibility, or recovery requirements, shall require a revised quotation, which may result in an increase or decrease in the final towing charges, subject to confirmation by the logistics Department.
  
• The transportation request may be cancelled at the Emirates Auction’s discretion. In such cases, any amounts paid by the Buyer for transportation services shall be fully refunded, and the Buyer shall be required to arrange self-collection of the vehicle and/or equipment.
  
• Any delivery date selected by the Buyer through the application is indicative only and does not constitute a confirmed booking. Delivery dates are subject to Emirates Auction’s operational availability and delivery of slot scheduling and may be amended accordingly.
  
• The buyer bears the total costs of completing the export procedures and shipping costs, which are determined according to the place of display / vehicle, as follows:

- For light vehicles:

• The costs of completing the export procedures for each vehicle are as follows:
• 500 AED if it is located in the Emirate of Dubai, to which 5% VAT is added, but if it is located outside the Emirate of Dubai, the fees for transporting the vehicle to Emirates Auction in the Emirate of Dubai are added, depending on the location of the vehicle.
•  200 AED fees for opening a traffic file for the buyer in the absence of a traffic file for him, so that Emirates Auction can transfer the vehicle in his name.
• 120 AED travel examination fee.
• Shipping costs to the country of export are as follows:
• If you have any questions regarding export procedures. Please browse our website or application, contact our customer service center or email us to answer all your inquiries.

- For heavy vehicles and equipment:

• Please contact the Customer Service Center to find out the costs of completing the export procedures and the possibility of making a shipping company available by Emirates Auction in the absence of a shipping company to complete the export procedures for the vehicle/equipment.
• The buyer bears all responsibility for the vehicle/equipment from the date of receiving it from the auction site, and Emirates Auction is not responsible for the vehicle/equipment from the date of receipt by the buyer from the auction site.
• After receiving the vehicle by Emirates Auction, the buyer must maintain it in the condition in which he received it and place it inside a special parking lot in order to avoid being towed by the police as it is a vehicle without plates and is required for pending cases until its possession papers are issued by the seller.
• Emirates Auction does not guarantee whether or not classic vehicles can be registered.
• Emirates Auction assumes no responsibility for the vehicle/equipment that has been delivered to the buyer in the event that it is towed by the police while in his possession, and if it is towed while in the possession of the buyer, the buyer is fully and directly responsible for paying all fees due and resulting from the towing and storage of the vehicle.

Auction of vehicles, equipment and/or miscellaneous goods

A- The result of the auction shall be determined within two working days, if possible, unless otherwise stated in the terms and conditions of the vehicle / prepared from the time of the end of the auction.

B- An administrative fee is added for each vehicle /equipment or miscellaneous goods sold in the auction as follows:

• AED 200 plus 5% VAT shall apply to each vehicle, equipment, or surplus item with a value ranging up to AED 500.
  
• AED 300 plus 5% VAT shall apply to each vehicle, equipment, or surplus item with a value ranging from AED 501 up to AED 1000.
• AED 600 plus 5% VAT shall apply to each vehicle, equipment, or surplus item with a value ranging from AED 1001 up to AED 100,000.
• AED 700 plus 5% VAT shall apply to each vehicle, equipment, or surplus item with a value ranging from AED 100,001 up to AED 200,000.
• 1% from the sale value plus 5% VAT shall apply to each vehicle, equipment, or surplus item with a value exceeding AED 200,001.
• Emirates Auction has the right to set different or additional administrative fees to the abovementioned ones, and such fees are specified on the listing webpage.

C- In the event of any information or condition that is not clear in the terms and conditions of the vehicle or equipment, it is the bidder's responsibility to communicate with customer service to see a clear written explanation of this information or condition.

D- Emirates Auction assumes no responsibility for the period of completion of the ownership documents issue, and the buyer has no right of recourse to Emirates Auction, and it does not bear any responsibility for the delay or inability to obtain the ownership documents.

E- Please note that the period referred to in the terms and conditions of the vehicle related to the termination of the vehicles papers is an approximate  period, and Emirates Auction is not responsible for that period.

F- A specialized and independent inspection company approved by the competent government authorities in the United Arab Emirates conducts a technical examination of the condition of the vehicle, and only the seller or the applicant for implementation is responsible for any deficiency or failure resulting in the inspection company's report, and the buyer must inspect the vehicle or equipment adequately and make sure that there is no discrepancy between its condition and the submitted inspection report.. Emirates Auction is an intermediary party only and is not obligated or responsible and does not guarantee or endorse the correctness of the information provided by the inspection company and contained in the technical inspection report of the vehicle.

G- With regard to vehicles, equipment or miscellaneous goods sold by judicial order,  please note that:

o All applications and procedures are subject to the approval or rejection of the court, and Emirates Auction is not responsible for the result of the applications submitted.

o Please note that the vehicle / equipment is registered under the name of the account holder used at Emirates Auction only unless there is a legal power of attorney certified by the notary public that gives the agent authority to register the vehicle / equipment in his name.

o Please note that at the request of Emirates Auction, in the event of a vehicle / equipment equal to or less than the amount of AED 2000, it will be sold as scrap.

H- Emirates Auction reserves the right to extend auctions in certain circumstances, such as insufficient bidding activity, technical issues or court’s order. This extension ensures fair competition and allows bidders a reasonable opportunity to participate.

Real Estate Auction

A- The bidder acknowledges that all data provided by him are correct and at his risk and do not contain error or ambiguity.

B- The bidder acknowledges that the rules and provisions of the auction are announced and communicated to him by Emirates Auction LLC, that he is sufficiently aware of them and that he is familiar with all legal provisions and penalties related to the conduct and results of the auction, and that he accepts the actions, procedures, expenses, fees and commissions due from his decision to bid.

C- All offers and registration procedures are subject to the approvals of government departments and the court, and therefore Emirates Auction LLC is not bound by any announced dates, conditions, procedures or approvals if the reason for their change is due to government or judicial orders, procedures or decisions.

D- The law does not affect the usufruct contracts on the property, rent allowances and rental claims are all within the competence of the Dispute Resolution Committee and the competent authorities between landlords and tenants, and all disputes arising from them or stemming from eviction, recovery of rents received and any other matters related to the relationship with the users of the property, its facilities or beneficiaries must be taken or instituted against the previous owner and/or tenants and/or beneficiaries and has nothing to do with the court, Emirates Auction, its employees, owners, and none of them are not liable for any obligation, liability, guarantee or compensation, either on a penal, civil, commercial or any other legal basis.

E- Emirates Auctions is a company contracting with the court to replace its executive body in order to carry out some of the tasks entrusted to bailiffs and execution agents, and therefore it does not have the right to refrain from implementing judicial orders and directives regardless of the opinion of the participant in it, and that its wages and commissions are the counterpart of the work it carried out according to the work entrusted to it by the court itself, the higher courts, or other administrative or governmental bodies, of those orders or procedures, or their amendment, suspension, annulment, or invalidation, shall not affect their entitlement to such wages and commissions. 

F- The bidder acknowledges that the properties subject to the auction are known to him and that he examined them and estimated their value by himself, under his responsibility, experience, and personal sources, and that he did not rely on the evaluation of the Emirates Auctions, the competent court, or the advertisements and their data.

G- The Bidder acknowledges that he has the right to bid and that he is neither prohibited nor restricted by law, provision or procedure, and that there is nothing to prevent him from delivering the cheque as payment of the value of his offer.

H- The bidder acknowledges that if his offer is accepted, he will present the power of attorney certified by the notary public in the event that he is an agent for the original buyer, which enables him to complete the procedures and that he will have to deposit the rest of the amount within a maximum of 10 days, and he has the right to deliver a bank cheque as a payment of the value of his offer.

I- The bidder exempts Emirates Auction from legal liability in the event that the competent authorities for real estate registration refuse to register the property in his name or there is something that hinders it.

J- The full security deposit value will be confiscated to Emirates Auctions in the event that the bidder violates the rules of the auction, which results in the loss of the opportunity to sell or his failure to complete the deal without prejudice to the right of the court, by bearing the two-price difference in accordance with the law. 

K- The one whose bid is approved by the execution judge must deposit the full price and expenses subject of the auction within (10) days following the sale session. In the event of payment, the auction will be awarded to the highest bidder, and each person who is not prohibited from bidding may add to the price within (10) days of the award, provided that the increase is not less than tenth of the price, provided that the full price and expenses are deposited in the court treasury in cash or a cheque that is acceptable for payment upon submission of the request. In this case, the auction will be repeated within (7) days if no higher bidder comes forth, and the judge shall award the auction to the highest bidder. 

L- All applications and procedures are subject to the approval or rejection of  the competent court, and Emirates Auction shall not bear the result of the applications submitted, whether rejected or accepted.

M- The bidder undertakes to pay fees and charges in the amount of 3% of the sale value in addition to 15,000 AED, including ownership transfer fees and Emirates Auction commission.

N- The bidder acknowledges that he is aware that the competent authority regarding the recovery of rent value or the evacuation of the property is the Rental Disputes Center, and that Emirates Auction and Dubai Courts do not bear any responsibility for this, and with regard to claims related to the value of the rent or eviction of the property, the competent authority is the Rental Disputes Settlement Committee, and the awarded buyer must notify the tenants by a notification that is attested by the notary public, that he is the new owner of the property and the bidder has no right to refer to Emirates Auction Company or the court for any rights related to this.

O- The new buyer shall bear the fees for the services of the real estate developer starting from the date of registering the ownership of the property in his name only.

P- Please note that the Emirates Auction Company is not entrusted with the delivery of the property sold in common and unsorted, as well as the delivery of common shares, and the buyer must follow the necessary legal procedures in this regard, and in the event that there is more than one owner in the ownership of the property and that the sale that took place is for the share of one of the owners, one joint ownership will be issued with the rest of the property owners.

Q- Please note that the real estate that is offered for auction at the request of the courts is sold “as is” and the sale does not include movables inside the property, as well as the name and commercial license.

R- Properties sold by judicial order through the courts of the Ministry of Justice(Sharjah Court - Ajman Court - Umm Al Quwain Court - Fujairah Court - Dibba Al Fujairah Court - Khor Fakkan Court - Kalba Court) are charged at the rate of 3% in addition to 15,000 AED which is paid by the buyer including ownership transfer fees, Ministry of Justice fee, and Emirates Auction commission.

S- Emirates Auction reserves the right to extend auctions in certain circumstances, such as insufficient bidding activity, technical issues or court’s order. This extension ensures fair competition and allows bidders a reasonable opportunity to participate.

T- Anyone (the debtor or their relatives up to the second degree - Judges - Members of the Public Prosecution – Enforcement Officers - Secretaries – Attorneys acting on behalf of the debtor) is prohibited from bidding either personally or through the utilization of others, otherwise the sale shall be null and void.

Shops Rental Auction

1- Please note that Emirates Auction is not responsible for any delays or issues related to delivery.

2- Payment must be completed within 48 hours from the date of approval of the Provider/Seller.

3- The bidder must submit a copy of the trade license, provided that it is identical to the commercial activity, within (2) working days from the date of the end of the auction, and in the event that it is not submitted, the auction will be canceled and the security deposit confiscated.

4- Emirates Auction does not bear responsibility in the event that the activity of the shop is rejected by the Provider, and the Customer/Bidder bears the cancellation fee of 30%.

5- Please note that the period of issuing the Provider’s approval will be within (3) three months from the date of the end of the auction, and in the event that the bidder retracts that bid, a fine related to cancellation will be imposed, which is estimated at 30% of the auction value.

6- Please note that in the event that the bidder does not comply with the above terms and conditions and /or provides the required commercial activity in the trade license and submits it within (2) two working days of the end of the auction, Emirates Auction has the right to cancel the bid and confiscate the security deposit.

7- To ensure that everyone has the opportunity to participate in the bidding process, Emirates Auction reserves the right to extend the auction without prior notice in certain circumstances, including but not limited to, the absence of bids, technical issues in the system, or a court order

8- The Customer/Bidder will be provided with the registration procedures after completing the payment process within (10) ten working days, and that the amount paid by the Customer/Bidder is the rental value for one year only.

9- VAT of 5% will be applied to the final auction value.

10- Please note that the lease contract will be exclusively issued in the name of the awarded Bidder and may not be assigned to another person.

11- Please note that any preparation or maintenance work for the rented premises will be at the tenant's expense.

License Plates Auctions

A- The number is recorded on the traffic code of the awarded bidder within (7) seven working days approximately after completing the payment process through the traffic data in the bidders account.

B- Successful bidder’s entered data and traffic number details shall be verified. In the event the successful bidder commits any errors while entering any requisite data, Emirates Auction shall not assume any responsibility.

C- The option to change the name of the number ownership issue is available only  through the bidder's account within 24 hours after completing the payment process, and waivers through email are not accepted.

D- The ownership will be sent by a delivery company to the winner after approximately seven (7) working days from the date of printing, if possible, to the address in the bidders account, and Emirates Auction assumes no responsibility in the event of a delay in the arrival of the ownership by the delivery company.

E- Emirates Auction does not bear any responsibility in the event of a delay in issuing the ownership and sending it to the bidder if the bidder does not fill in the required data.

F- There is no service available for the cancellation of Number/Numbers bought from Emirates Auction.

G- All nationalities are entitled to ownership, and they can own and buy any number of special numbers in the auction.

H- The buyer obtains ownership of a special number and has the right to assign to others.

I- Emirates Auction assumes no responsibility in the event of a technical defect in the traffic departments that delays the printing of the ownership documents.

J- In case of non-payment of the value of the special number(s) purchased from Emirates Auction, the bidder's account will be closed, and the full security deposit will be withdrawn, with the number(s) withdrawn and displayed in the auction again.

K- The payment of the value of the special numbers purchased from the electronic auction must be completed within 3 working days, provided that a fine is applied for each day of delay in payment, which is determined by Emirates Auction.

L- Payment for the value of the special numbers purchased from the auction must be made within 5 working days from the date of the suppliers approval.

M- For Abu Dhabi plates (credit card payment is made in the account as a security deposit up to a maximum of 60,000 AED for a bid balance of 300,000 AED).

N- Please note that the decisions of the Abu Dhabi Police General Headquarters will be applied in terms of accepting or rejecting the submitted offers.

O- Emirates Auction reserves the right to extend auctions in certain circumstances, such as insufficient bidding activity, technical issues or court’s order. This extension ensures fair competition and allows bidders a reasonable opportunity to participate.

P- The sale proceeds of the number plates shall be calculated inclusive of an administrative fee of AED 100, inclusive of VAT, and applicable across all Emirates.

Q- If the buyer/Customer wishes to transfer the ownership of the number from one of our offices located in an Emirate different from the Emirate where the special number was originally issued, an additional fee of AED 300 will be applied, which will be added to the approved transaction fees.

Etisalat Packages Auction

A- Your profile must be updated with Etisalat with the latest original and valid ID details, Emirates Auction will only be able to successfully complete the activation of the package if your profile has been updated.

B- The winner must receive and activate the package within a period not exceeding 7 days from the end of the auction, and Emirates Auction does not bear any responsibility that may result from changing the type of package or its unavailability in the event that the winner is late for receiving it within the specified period.

C- After the bidding is completed and you win the package, receive, and activate it through Emirates Auction, you must communicate directly with Etisalat regarding the package of services and inquiries, including post-activation services.

D- In the event of cancellation of the contract during its validity period, the early cancellation fee will not be considered, and the bidder will not be entitled to a refund of any remaining amounts.

E- Transfer of the right to use the line and the package is allowed without the imposition of an early cancellation fee for the contract and the assignee will continue to use the package with the same benefits without paying any other fees until the end of the contract.

F- The documents required to activate the package in accordance with the regulations are the Emirates ID card, provided that it is valid.

G- Gold, Platinum, and Diamond customers must pay 125 AED activation fee for one time only and this amount will be added to their first bill.

H- Excess usage of premium package features will be charged. 

I- Etisalat reserves the right to cancel the sale after the auction is awarded and before the package is activated.

J- All amounts paid by the user to purchase the packages are exclusive of VAT which is applicable within the UAE.

K- The user is not entitled to bid on Etisalat packages for those under 21 years old.

L- Emirates Auction's powers are limited to the sale of Etisalat Packages only, and after the end of the sale process, the awarded bidder must communicate directly with Etisalat for inquiries, complaints or the policy of operating the package.

M- Emirates Auction reserves the right to extend auctions in certain circumstances, such as insufficient bidding activity, technical issues or court’s order. This extension ensures fair competition and allows bidders a reasonable opportunity to participate.

N - Etisalat will issue VAT invoices in the name of the individual whose Emirates ID is used to activate the number. Numbers cannot be registered under a company name; they must be activated by an individual with a valid Emirates ID.

O- The sale proceeds of the Etisalat number shall be calculated inclusive of an administrative fee of AED 100, exclusive of VAT.

Applicable law and jurisdiction

• These Terms and Conditions shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates as the case may be in the Emirate of Dubai. Any dispute arising out of or relating to these terms and conditions shall be under the jurisdiction of the Dubai courts, to hear and decide on any action or proceeding, and to settle any disputes that may arise.