Help Guide

How to set a primary address?

To learn how to set a primary address, please follow these steps:

From your personal page, go to the “Address Book” section.

Select the address you want and click the three dots as shown below.

Choose Make Primary as shown below.

A confirmation message will appear.

How to Add Passport Document?

We need access to your documents to use in the bidding and checkout process. Here is how you can easily upload your documents by following the following steps:

Go to the profile page, then navigate from the left menu to “My Documents”

You can upload your passport from "My Documents" main screen, just click the “Passport”, fill the required info as shown below

Submit your info and the document status will be “Under Verification”

Your document takes up to 24 hours for verification once your upload it.

How to Add a Driving License Document?

We need access to your documents to use in the bidding and checkout process. Here is how you can easily upload your documents by following the following steps:

Go to the profile page, then navigate from the left menu to “My Documents”

You can upload your Driving License from “My Documents” main screen, just click “Driving License”, select the document 
you’d like to add and fill the required info as shown below

Submit your info and the document status will be “Under Verification”

Your document takes up to 24 hours for verification once your upload it.

How to Add a UAE Visa Document?

We need access to your documents to use in the bidding and checkout process. Here is how you can easily upload your documents by following the following steps:

Go to the profile page, then navigate from the left menu to “My Documents”

You can upload your Visa from "My Documents" main screen.

Just click “UAE” and fill the required info as shown below

Submit your info and the document status will be “Under Verification”

Your document takes up to 24 hours for verification once your upload it.

How to Add a Trade License Document?

We need access to your documents to use in the bidding and checkout process. Here is how you can easily upload your documents by following the following steps:

Go to the profile page, then navigate from the left menu to “My Documents”

To add a Trade License Document, just click “Add another document”, select the Trade License document 
fill the required info as shown below

Submit your info and the document status will be “Under Verification”

Your document takes up to 24 hours for verification once your upload it.

How to Add a VAT Certificate Document?

We need access to your documents to use in the bidding and checkout process. Here is how you can easily upload your documents by following the following steps:

Go to the profile page, then navigate from the left menu to “My Documents”

To add a VAT Document, just click “Add another document”, select the VAT Document, fill the required info as shown below

Submit your info and the document status will be “Under Verification”

Your document takes up to 24 hours for verification once your upload it.

How to Change an Email Address?

To change an email address to your account, please follow the below steps:

- You can add an email from your profile, from the “Email Address” section.

- Click the “Change Email” button, enter the email password and click the “Login” button.

- Enter the new email address and click “Continue”.

- A success message will be displayed to inform you that a link has been sent

- Check the link sent to your email address and click the link to get verified.

How to Add a Traffic Profile?

To Set a traffic profile, please follow the below steps:

Go to the profile page, then navigate from the left menu to “Traffic Profiles”

Click the “Add New” button and complete the required info

Complete the info as shown below

Submit your info and your traffic profile is added

How to Change my Password?

To change your password, please follow the below steps:

• From the navigation bar, click the "Profile" icon and go to your profile

• 

• Navigate to "Change Password" section

• You will be redirected to change password section where you add the current and the new password
• Once you add the new password that matches the defined criteria, click "Update Password" button

• 

• 

• You will be logged out and you will have to login again using your new password

• 

How to Place a Bid?

Ready to place a bid and compete for your desired item? Follow these simple steps to successfully participate
in the bidding process:

From any online auction list, select an item to bid on.

You will be directed to the details page of that item. (Pop up in case of plates)

On the right side of the page you will find the bidding section.

Enter the amount you would like to bid and click the “Bid with your chosen amount” button.

You will get a confirmation message, confirm your bid

Now your bid is placed and will be displayed along with your bidding status

How to pin an item?

You can pin items that you would like to gain easy-access to, on top of the list.

Go to your preferred online auction list.

Pick an item, click on the three dots icon.

Pick “pin to top” from the menu.

You can pin up to 5 items to top

How to apply a Filter?

You can apply filters to lists according to your needs, to easily find what you are looking for.

Go to your preferred auction list.

You can find the filter on the left side of the list.

Set your preferences for each filter category.

How to make a deposit for All Auctions?

You can make a deposit to increase your limit in order to be able to bid on plates, motors, surplus and VIP plans. Follow the steps below to increase your bidding limit

From the navigation bar, click on the "Profile" icon

Click on "Add Security Deposit" button

From the "All Auctions" section, click the "Increase Limit" button

Choose whether you want to make an "Online Deposit", "Bank Deposit" or submit a "Cheque"

In case you want to make an "Online Deposit", just enter the amount you want to pay or enter the limit you 
want to have as shown below

In case of "Bank Deposit", you will be asked if you want to calculate how much deposit should you 
submit to get the equivalent bidding limit or if you already have a receipt, click "I already have a deposit slip"

You can calculate how much should you pay and the equivalent bidding limit. Just enter the amount you 
want to pay or enter the limit you want to have as shown below

In case you already have a receipt, you will have to upload an image of the receipt, amount paid and the date
of the deposit

In case you want to submit a "Cheque", you can calculate the amount you should pay before you submit your 
cheque in one of our branches.

Click "View EA Branches" to view our branches

How to checkout Direct Sale Plates?

You can checkout direct sale plates by following the below steps:

1. After you add plates to your cart, go to the cart icon from the navigation bar

1. Click the "Checkout" button to checkout your selected plates

1. You will have to complete the plates information to proceed to payment
2. You have to assign a plate owner and delivery address for all of your plates

1. Select a plate owner for each plate or set one plate owner for all

1. Select a delivery address for each plate or set one address for all

1. After your complete the above data successfully, you can proceed to payment
2. Just click the "Buy Now" button

1. Choose your payment method. You can either pay by using your available deposit or pay using your 
   credit card
2. Click "Pay Now" button to pay
3. You will get a success message that your order is placed successfully. Now you can track your order

How to checkout Online Auction Plates?

You can checkout online auction plates by following the below steps:

1. From the "Profile" icon in the navigation bar, go to "My Purchases"

1. You will be navigated to the invoice details where you can complete the missing information to complete your checkout

1. You will have to add a delivery address

1. You will have to pay all your due amounts before the payment due date to avoid fines

1. You can pay using your available deposit, credit card or make a bank transfer
2. Once you finish all of the above data, you will be able to track your items