Abu Dhabi, Traffic Street, Traffic & Licensing Department, Technical Inspection Building - Emirates Auction Office. Working hours: From Monday to Thursday, from 8:00 AM to 4:00 PM. Friday, from 8:00 AM to 12:00 PM. You can call us on 600454545. Please note that working hours may change due to seasonal occasions such as Ramadan and official holidays.

By registering an account then placing a security deposit 

20 % from the limit you want to reach in case  you want to place it by card, bank deposit or bank transfer(ex, if you want your limit to be 15000 aed you will need to place 3000 aed). Also, you can pay the security deposit by cheque knowing that the cheque will be under the name of Emirates auction and with no date and it will cover 100% from the limit you want to reach(ex, if you want your limit by the cheque to be 15000 aed you will need to place 15000 aed)

Just press on " forgot password"

No. you can browse as a guest and If you browse as a guest, you will not have access to the full website functionality. If you do not want to input your login details each time you visit the site, you can select the "remember me on this PC" option. This means you will automatically be logged in when you access the website. Please note that you should not click this option if your PC is shared with other users or if you are in an internet café, as your account could be accessed by others.

Firstly, log in with your existing password. Go to "my profile"then press on your name then choose change password.

No. Users must not create more than one account. Emirates Auction will delete a duplicate account and reserves the right to delete the original account if fraudulent use is suspected.

You can easily update your account information. Just go to the My profile section and update the desired fields.

Yes, you must be 18 years or older to register and, therefore, be able to bid.

It is simple. Once you have REGISTERED (and have paid refundable security deposit), just find the plate you are interested in. To place your bid, click the BID NOW button next to the license plate you would like. Enter your bid, and clicks CONTINUE. You will be shown your bid and asked to confirm it by entering your password. Once this is accepted your bid is now registered for that number plate. At the end of the auction for that particular number plate, if you have the highest bid, you will be declared the winner and owner of the number plate.

Emirates Auction has the right to extend the end time of the auction in case of any technical issues.

All nationalities are permitted to bid.

There is no limit; you may bid and purchase as many plates as you like.

You can make the payment via credit card, bank deposit, or bank transfer. Please send us a copy of the transfer receipt and mention any of the won plates to [email protected], including the username of your account, the phone number to contact you, the plate number for which you paid, and any instructions you would like to be implemented. Please note that the bank transfer takes three days for the amount to reach our bank account, and an amount of AED 80 must be added to the transfer amount for the transfer fees of the receiving bank. Bank Account details: Bank Name: Emirates Islamic Bank Account Name: Emirates Auction LLC Account Number: 3707200100101 IBAN: AE860340003707200100101 Swift Code: MEBLAEAD Routing Number: 403420113. It is also possible to pay by credit card.

This contravenes the Terms and Conditions which you agreed to when you registered. If you do not complete the payment, your Security Deposit will be confiscated,We also reserve the right to take legal action.
This contravenes the Terms and Conditions which you agreed to

Payment must be done within 3 working days after the auction ends, otherwise AED 105 will be applied for each day. In case of no payment, your security deposit will be confiscated, and legal action will be taken.

The minimum value that can be added to the current price for the completion of the bidding process.

No, once a bid is placed, you cannot cancel it

You have to check the auction end date and time.

Go to unique numbers then press on your favorite number, request your special number and you will be notified when it's available.

Send your request from your registered Email to [email protected].

You can send us your questions to [email protected].

We accept Dirhams - UAE currency only.

When we do not have an auction running currently you can activate the auction alter and you will be notified once there is an auction 

Send us an email at [email protected], and our customer service agent will be in touch with you.

Please send a screenshot of the error page to [email protected], and our customer service agent will be in touch with you.

No, the security deposit paid through card is held during the auction period only to ensure the seriousness of the bidder and that he/she completes the payment process if he/she wins one of the unique plates.

No.plates are to be provided by the government sectors in the UAE only

Yes, the decisions of the Abu Dhabi police apply in terms of accepting or rejecting any bid.

You will need to fill in the new owner's name and traffic number and provide the address to where you wish to deliver ownership by courier.

This is done to give other bidders a fair opportunity to increase their bids, which is similar to the mechanism that takes place in physical auctions.

Yes

After completing the payment process, you can update the ownership details and the courier address through your registered account with us. The ownership of the number is printed and sent through courier within 5 to 7 working days.

 Emirates Auctions does not bear any responsibility for the delay or non-receipt of the ownership from your side. The buyer bears the fees for issuing a replacement in the event of damage or loss of the unique number's ownership.

Emirates Auction does not bear any responsibility if the bidder enters the traffic code number in the data for registering the distinctive number, and the bidder bears any fees related to reprinting the ownership with the correct data.

Refreshing the app or portal during an auction ensures that you have the most up-to-date information, including the latest bids from other participants. This helps you stay informed and maintain your position as the highest bidder.

All bidders are responsible for ensuring that their bids are placed in a timely manner, particularly during the closing moments of an auction, Emirates Auction does not accept responsibility for bids that are not placed or executed due to technical issues, internet connectivity problems, or any other unforeseen circumstances. It is the bidder's responsibility to monitor the auction closely and submit their bids promptly. Bidders are encouraged to bid with sufficient time remaining to avoid any last-minute bidding challenges.

Emirates Auction reserves the right to extend auctions in certain circumstances, such as insufficient bidding activity, technical issues or court’s order. This extension ensures fair competition and allows bidders a reasonable opportunity to participate.