Etisalat Premium package is a specially designed package for those who want to stand out by having their desired Premium Mobile Number and a Special Tariff package that suits their lifestyle and ambitions.

Freedom Unlimited postpaid plans give you the freedom to keep any conversation going with unlimited local and international calls on selected plans. You can even reach out to more people for less by committing for 12-months.

Want more? Get greater benefits on data and minutes and included subscription to Smiles Buy 1 Get 1 unlimited discount vouchers on all plans.

With Etisalat Premium package, customers will receive exclusive benefits from Etisalat, including a Premium Number and privileged packages. Please check the relevant FAQ section on our website or smartphone application for more details about the packages.

Emirates Auction offers Freedom Unlimited, Gold, Platinum, Diamond, and Diamond Plus packages.

We offer Freedom Unlimited 125 package, Freedom Unlimited 200 package, and Freedom Unlimited 325 package.

Flexi Plans are designed for customers with interest in local and international calls.

Local Plans are designed for subscribers with interest mainly in local calls.

You have the option to choose from either of the two packages at the time of activation.

Customer will enjoy the following exclusive benefits:

1. Exceptional Gold Number.

2. 100 GB data per month.

3. You can select one of the following packages:

Option A (Flexi Package): 3500 minutes for local and international calls

Option B (Local Package):Unlimited Local Calls

4. Dedicated customer care.

5. Package benefits are free for 2 Year

Customer will enjoy the following exclusive benefits: 

1. Exceptional Platinum Number.

2. 200 GB data per month.

3. You can select one of the following packages:

Option A (Flexi Package): 5000 minutes for local and international calls

Option B (Local Package): Unlimited Local Calls

4. Dedicated customer care.

5. Package benefit are free for 2 Years

Customer will enjoy the following exclusive benefits:
1. Exceptional Diamond Number.
2. AED 3500 voucher to buy phone from Etisalat. 
3. Tariff Plan (monthly): 7,500 local minutes, 750 international minutes, 100 incoming roaming minutes, 50 GB data and 7,500 local SMS.
4. Dedicated customer service from Etisalat.
5. Package benefit are valid for 2 years.

Customer will enjoy the following exclusive benefits:
1. Exceptional Diamond Plus Number.
2. AED 3500 voucher to buy phone from Etisalat.
3. Tariff Plan (monthly): 22500 local minutes, 2250 international minutes, 300 incoming roaming minutes, 100 GB data and 22500 local SMS.
4. Dedicated customer service from Etisalat.
5. Package benefits are valid for 2 years.

Customers will enjoy the following exclusive benefits: 1. Unique Number 2. 4 GB data per month 3. 100 Wi-Fi hours per month 4. You can select one of the following packages: Option A (Flexi Package): 100 minutes for local and international calls per month Option B (Local Package): 200 minutes for local calls per month 5. Package benefits are free for 1 year

Customers will enjoy the following exclusive benefits: 1. Unique Number 2. 13 GB data per month 3. 100 Wi-Fi hours per month 4. You can select one of the following packages: Option A (Flexi Package): 400 minutes for local and international calls per month Option B (Local Package): 800 minutes for local calls per month 5. Package benefits are free for 1 year

 Customers will enjoy the following exclusive benefits: 1. Unique Number 2. 27 GB data per month 3. 100 Wi-Fi hours per month 4. You can select one of the following packages: Option A (Flexi Package): 700 minutes for local and international calls per month & unlimited calls to 1 preferred country Option B (Local Package): Unlimited local minutes per month 5. Package benefits are free for 1 year

The contract duration is 2 years for the Gold, Platinum, Diamond, and Diamond Plus packages. The auction starting price will be used to subscribe in advance for the package benefits for the contract duration. You may click on the number to find the package benefits details.

The contract duration is 1 years for the Freedom Plans. 

The auction start price will be used to subscribe in advance for the package benefits for the contract duration, click on the number to find the package benefits details.

Data carry-over allows you to continue using your unused data for one extra month. You can carry-over up to 50% of your original plan allowance (e.g. if you are on the AED 350 plan, you can carry over up to 10 GB data)

A dedicated and well-trained customer service team from Etisalat is ready to serve you 24/7, providing the best and quickest resolution to all your queries.

No, The auction starting price for the all packages already covers the plan fees for the contract period duration.

Note: For Diamond and Diamond plus, the buyer have to pay AED 125 onetime for SIM card activation fees, it will be added to your first Premium Plan invoice.

Yes. Any usage other than free benefits shall be charged as per Etisalat out of bundle tariff.

Transfer of the right of use of the line is allowed with no exit charges and the beneficiary will continue in the same Etisalat plan without paying any additional charges till the end of the contract (it shall be only a change of the beneficiary name without affecting anything on the plan).

Yes. You will be charged AED 50 as subscribership transfer fee by Etisalat.

For Gold & Platinum Plan:
Migration between Flexible and Local minutes is allowed, Applicable charges will be applied.

For Silver & Freedom Plans:
Migration between the Flexible and Local minutes is allowed but the customer will lose the free monthly benefits after migration, and the recurring monthly rental charges of the new plan will be applicable.

No exit charges will apply and you will not be entitled for any refund for the remaining period.

It is allowed for all packages, and you will lose all free benefits of your plan. You will not be entitled for any refund for the remaining period.

Benefit from included subscription to Smiles Buy 1 Get 1 worth AED 20/ month for unlimited discount vouchers on shopping, dining, wellness and travel. Simply download the ‘Smiles UAE’ mobile app, register with your mobile number and start redeeming.

You can continue to use your number with any of the available postpaid plans, and pay the applicable monthly rental. However, migration between gold and platinum plans is not allowed. 

Please contact Etisalat for more information.

Emirates Auction customer service team shall contact you within 5 business days after confirmation of the payment, to receive your number from Emirates Auction Office. Please note that your profile with Etisalat must be updated with the up-to-date original and valid UAE ID details, otherwise Emirates Auction cannot successfully complete the activation of your plan. Please visit Etisalat for more information.

Flexi minutes/ unlimited calls cover local and majority of international destinations. For the full list of included countries, click here(link to new list of countries https://www.etisalat.ae/en/system/wst/assets/docs/consumer/mobile/freedom/freedom-unlimited.pdf).

You shall have the following options after contract expiry:
1. Continue on the same postpaid plan and pay the required monthly rental.
2. Migrate to any available postpaid plans (might be chargeable).
3. Migrate to Wasel/Prepaid.
Please contact Etisalat for more information.

Yes. The customer can only select his package at the time of activation, In the event the customer migrates to a new package plan during the contract period of the free benefits, all the benefits received at time of activation will be terminated as per Etisalat policy. The customer would be required to pay for the new package fees or pay the monthly usage fees.

Enjoy public Wi-Fi access at more than 350 locations, including shopping malls across the UAE when you connect to ‘UAE WiFi by Etisalat’. After connecting, simply follow the sign-up steps if you are a first time user.

No conditions apply – you can truly make unlimited calls to mobile or fixed non-premium numbers in the UAE, or majority of International destinations with the Freedom Unlimited 350 and above plans. Choose a plan based on your need and enjoy complete freedom from calling limits.

For unlimited calls to 1 preferred country, you will also have the flexibility of changing the preferred country once in a month.

Premium numbers (e.g. charged 600 IVRs) are excluded from the given allowances.

You can track and check your up to date usage by any of thefollowing methods:

·        Via My Etisalat UAE app

·        By dialing *101#

Yes, following the closing of auction, the customer shall be required to pay within 2 working days. Otherwise there will be a late payment fine applied, on per day basis, until the payment is made.

The deposit shall be confiscated and Emirates Auction has the right to file a legal case against the bidder.

Calls to your preferred country will not consume minutes from your flexible minutes allowance. You will be able to use your flexible minutes for local use and for calls to other countries.

You will have to activate and receive your Etisalat Package within 7 days after the auction ends. Otherwise, Emirates Auction does not guarantee the availability of same package.

No, The number can registered only under the individual name with Valid Emirates id.

Payment must be made within 2 working days after the auction ends, otherwise customer will be liable for late payment fees.

Your original and valid UAE ID is mandatory to activate Etisalat Premium or Silver Plan.

Please note that your profile with Etisalat must be updated with the up-to-date original and valid UAE ID details, otherwise Emirates Auction could not successfully complete the activation of your plan. Please visit Etisalat for more information.

Scenario one: If Emirates Auction team faces any kind of Error to active the Premium or Freedom package, however Emirates Auction team will file a complaint with Etisalat technical support team and wait till the complaint is resolved successfully. (This might take time and Emirates Auction shall not be responsible for delays in providing service).
Scenario two: If the actual winner did not visit our office personally nor sent any authorization on behalf of himself/herself to activate and receive the package.
Scenario three: If Original and Valid UAE ID is not available with the winner or authorized person.
Scenario four: The user did not update his profile in Etisalat with updated Emirates ID.

You could pay your invoice by bank transfer, cash deposit or cheque deposit to our bank account, details are as follow:
Account Name: Emirates Auction L.L.C.

Bank Name: Emirates Islamic Bank 

IBAN: AE860340003707200100101 

Account Number: 3707200100101 

Swift Code: MEBLAEAD

Routing Number: 403420113 

Please email us a copy of your bank transfer receipt along with your username or the purchased packages to [email protected]

Yes. Please refer to the general terms and conditions for bidding on our website.

Your age must be at least 21 years at the time of activation, as per Etisalat Policy.

No, you have to be personally present, with your original and valid UAE ID. You shall be required to do electronic signature and bio-metric verification during the process of activation.

Refreshing the app or portal during an auction ensures that you have the most up-to-date information, including the latest bids from other participants. This helps you stay informed and maintain your position as the highest bidder.

All bidders are responsible for ensuring that their bids are placed in a timely manner, particularly during the closing moments of an auction, Emirates Auction does not accept responsibility for bids that are not placed or executed due to technical issues, internet connectivity problems, or any other unforeseen circumstances. It is the bidder's responsibility to monitor the auction closely and submit their bids promptly. Bidders are encouraged to bid with sufficient time remaining to avoid any last-minute bidding challenges.

Emirates Auction reserves the right to extend auctions in certain circumstances, such as insufficient bidding activity, technical issues or court’s order. This extension ensures fair competition and allows bidders a reasonable opportunity to participate.