How do I register for the auction?
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You can register by creating an account via the Emirates Auction mobile app or website. A valid Emirates ID or passport and mobile number are required.

Is there a registration fee?
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No, registration is free. However, a refundable security deposit is required to activate your bidding privileges. 

How does the biding process work?
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The biding will be conducted online from 17th December – 17th January and it is open worldwide. 

Will I receive a receipt or confirmation?
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Yes, an official invoice will be sent to the winners on payment.

Are the proceeds going to a specific cause?
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Yes, all the money raised from the auction will be directed towards the Emirates Airline Foundations critical work in supporting vulnerable children worldwide. 

Can I cancel the bid?
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No, All bids are considered final.

What happens when I win? How will I track the progress of the auction
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All progress is visible live on the application and the website. 

Who can I contact for support?
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You can reach Emirates Auction customer service via their website’s live chat or call center.

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