FAQ | | Emirates Auction

Is there a fee to participate?

No. Participate is free of cost. However, you will be required to make a security deposit.

How do I participate in the auction?

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How do I get my Online Security Deposit back?

You can request your deposit refund anytime from the Deposit Dashboard in your profile, or you may choose to keep your deposit with Emirates Auction to bid in upcoming auctions. If the deposit is not used, it will be automatically refunded after 5 days. The refund will be credited to the same card used for the deposit, and you will receive SMS and email confirmation once processed. It usually takes 7–15 working days to reflect, depending on your card-issuing bank. Please note you cannot use your credit card deposit to pay your invoice.

If you face any problem while following these steps, please create a support ticket and explain the issue. Our customer service team will solve it promptly.

I did not receive my activation code?

Please log in to your Emirates Auction account, go to Create Ticket, and submit your request. Our support team will review and respond.
If you are still facing issues, you can also use the live chat on our website to connect directly with one of our representatives.

I forgot my username or password?

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Can i cancel my bidding?

No. All bids are final.

How can I know the cars I have won?

Cars that you win are shown in the “won” section under “My Account”

What are your working hours?

From Saturday to Thursday 9 am to 6 pm

Can I bid from the same account on cars and plates as well?

Yes, participation in Abu Dhabi Distinguished Plate auction may require a separate security deposit.

Can I pay the security deposit by credit card?

You can pay your security deposit through the Deposit Dashboard in your profile. Please note that the deposit cannot be used to pay invoices.

Credit card deposits will be automatically refunded if not used within 5 days. The refund will be credited to the same card used for the deposit, and you will receive SMS and email confirmation once it is processed.

It usually takes 7–15 working days for the amount to reflect, depending on your card-issuing bank.

When the auction time can be extended?

Emirates Auctions has the right to extend the time of the auction ending In case of any technical issues.

Can other nationalities participate?

Yes

Can I cancel my bid?

No. All bids are final.

Is bidding time going to be extended?

The bidding time is extended only in case any bid took place at the last minutes of the bidding time to allow other bidders to submit their offers